Q How do I know my design will be kept confidential?
A We of course will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.
Q Can I use my own master model for making duplicate copies for vacuum casting or CNC machining?
A Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a CAD/CAM program for production.
Q Can I use my own material for production?
A Yes, customer-supplied material is fine so long as it fits with our machine capabilities.
Q What if I am not happy?
A If the parts reach you and for whatever reason you are not satisfied you should notify Dakings Rapid within 7 days of receiving the parts and we will replace or rework for free.