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Q How can I pay?
A We accept payment via bank transfer to Hong Kong or China. Payment is also accepted via Paypal though there is a 4% service charge for this. Paypal can accept certain credit card transactions.
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Q What about credit and payment terms?
A We generally request customers work to our standard payment terms for at least the first order. These are 50% deposit and 50% prior to shipping. It is possible to negotiate other payment terms such as Net 30, but these are agreed on a case by case basis.
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Q Are lead times in working days or calendar days?
A Lead times are quoted in calendar days. As per our Terms and Conditions, quoted lead times commence only after completion and confirmation of design for manufacturing review and the beginning of actual production.
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Q How does Dakings Rapid compare to other suppliers on price?
A Although direct comparisons are difficult, Dakings’s prices will be typically 25-45% less for plastic injection mold tools and CNC machined / turned parts when compared to suppliers in North America and Europe.
As compared to Chinese suppliers, we choose to not to compete on price but to offer the highest levels of quality, rapid response and professional results.
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Q How do I know my design will be kept confidential?
A We of course will sign and adhere to any non-disclosure or confidentiality agreement. We also have a strict policy within our factory that no photographs are ever allowed of a customer’s product without express permission. Ultimately we rely on our reputation of working with hundreds of thousands of unique designs over many years and never allowing any proprietary information to be disclosed to a third party.
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Q Can I use my own master model for making duplicate copies for vacuum casting or CNC machining?
A Yes, master models are used to create silicone molds for vacuum casting and can be made from any rigid solid that can withstand heat up to 100° C. Models used for CNC machining will be 3D scanned to create a CAD/CAM program for production.
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Q Can I use my own material for production?
A Yes, customer-supplied material is fine so long as it fits with our machine capabilities.
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Q What if I am not happy?
A If the parts reach you and for whatever reason you are not satisfied you should notify Dakings Rapid within 7 days of receiving the parts and we will replace or rework for free.
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Q What are Dakings Rapid’s shipping terms?
A All projects are DDU unless otherwise stated. This means the quote includes all freight and charges to a port of your choice. Any and all import and other taxes in your country are your own responsibility. If you require different shipping terms these can be negotiated on a case by case basis.
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Q What tolerances can you achieve?
A Dakings Rapid generally work to ISO 2768-1 (F for machined metal, M for machined plastic, C for vacuum casting). We can sometime hit tighter tolerances, but this depends on the part geometry and material. If you require tighter tolerances than the ISO standard stated above these must be stated and negotiated at the time of quotation.
